Terms and Conditions 1. About Us1.1 www.firsthelpline.com, www.energyhelpline.com, www.greenhelpline.com, www.moneyhelpline.com, and www.switchandgive.com ("the Web Site") are web sites operated and owned by Fundraising Innovations Ltd ("we","us") aimed at private consumers or non-commercial price comparison between various energy suppliers and providers of financial and other services. Fundraising Innovations Ltd, is a Company registered in England and Wales with a company Registration No 04426857 and having its registered office at The Cart Wagon Lodge, Friday Street Farm, Friday Street, East Sutton, Kent ME17 3DD.1.2 The Web Site enables you to compare prices, customer service ratings and other information relating to the to Product Providers and products and services offered by them. Use of this service is free. You may also choose to switch your Product Provider using the site. The switch will be completed either by completing an online application form on the website or by linking into another website which can facilitate the switch. If you prefer you can call our team who may be able to facilitate the switch over the telephone.1.3 These terms and conditions apply to all and any use of the Web Site. If you do not accept these terms and conditions please do not use the website and leave now. The Product Providers have their own terms and conditions that you will be subject to when utilising the Product Providers' product or services.1.4 Since we are principally aiming the Web Site at the UK consumers, We cannot guarantee that the Web Site accords with the local laws of any other countries. You are therefore responsible for compliance with the laws of your own country if you are outside the UK.2. Intellectual Property Rights2.1 The design, layout, text, images, tables, compilations, concepts and other works on the Web Site and all underlying software and source code are our property and all copyright, design right, database right, personality right, moral rights, patents, know-how, inventions, trade names, trade marks, trade secrets, logos and devices (whether registered or unregistered) belong to and vest in us or our licensors.2.2 We do not give you any right or interest in any intellectual property rights featured on the Web Site and none of the material featured on the Web Site may be reproduced or redistributed without our prior written consent for any purpose than your own private, non-commercial use. 2.3 Copyright in all software and source code relating to the design, development or maintenance of the Web Site is owned by or licensed to us, unless otherwise specified, and may not be used, replicated, copied, modified,distributed, adapted, printed or downloaded without our express permission.2.4 All rights in the domain names www.firsthelpline.com, www.energyhelpline.com, www.greenhelpline.com www.moneyhelpline.com, and www.switchandgive.com and FirstHelpline, EnergyHelpline, GreenHelpline, MoneyHelpline and SwitchandGive marks are owned by us. Other trading names, company names and trade marks featured on the Web Site are trade marksbelonging to the Product Providers or other third parties. 2.5 We do not make any warranty or representation in respect of any other trade marks than those owned by us and any other trade marks featured on the Web Site are featured at their owners' risk. 3. Licence3.1 We grant you a personal, non-exclusive, revocable, non-transferable license to use the software that you may download on the wesbite in order to access and collect information relating to the Product Providers' products and Services as permitted by use of the price comparison service and switching service provided by the website3.2 When using the software you are accessing and collecting information from the Suppliers on your own behalf and not as an agent of Fundraising Innovations Ltd. 3.3 This licence is granted for private, non-commercial and personal use only and can be terminated at any time at the sole discretion of Fundraising Innovations Ltd. 4. Liability4.1 Please note that majority of products and services that you may purchase via the Web Site are provided by our Product Providers. We do not monitor, verify or endorse information featured on the Web Site relating to the suppliers product and services. In particular, we do not confirm any of the prices quoted on the Web Site and it is your responsibility to ensure that the prices and other information relating to products and services are correct. We make no guarantee and accept no liability as to the correctness of any information, products or services. Use of any information or purchase of products or services and switching Suppliers will be entirely at your own risk and may be subject to the Product Providers own terms and conditions. 4.2 Nothing on the Web Site shall be deemed to constitute financial advice to induce you to purchase products or services from the Suppliers. The Web Site is an information guide only. If any information on the Web Site is unclear or you are unsure about the most appropriate product or service for you we recommend that you to seek professional advice before purchasing any of the products or services featured. Fundraising Innovations Ltd is regulated and authorised by the Financial Services Authority (http://www.fsa.gov.uk/), and the Firm’s Reference Number is 315511. 4.3 We will not be liable for any indirect or consequential loss to you. We do not accept any liability in the event of withdrawal of any product or rejection of your application by the Product Provider for any reason whatsoever. We cannot be responsible for the services offered by Product Providers or for any anspect of the relationship between you and the Product Provider4.4 We will have no liability in respect of any other web site or page on the internet accessible from the Web Site.4.5 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by negligence or fraud on our part.4.6 Except as provided above we give no other warranties, conditions or terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.
5. Privacy Policy5.1 We are committed to protecting your privacy and promise to use information collected about you in accordance with the Data Protection Act 1998. We collect information about you for two reasons only: firstly, to be enable us to process your order, and secondly to provide you with an up to date, efficient and reliable service.5.2 We may monitor your call when you call our customer service team for quality monitoring and training purposes in order to consistently improve the service that we provide to our customers.5.3 In order to improve our service we may use cookies to store certain type of information each time you interact with the Web Site. Cookies are means by which information relating to your internet activity is recorded and used by us to improve the Web Site and the information and products and services promoted on the Web Site. If you do not wish to use cookies we cannot guarantee that you will be able to use the Web Site in the same way (or at all).5.4 We will use your details for marketing purposes only with your prior consent.5.5 We will not provide any of personal information you provide to any third party, except with your prior express consent. The information that you provide will be used by the different divisions of Fundraising Innovations Ltd only. Such consent will be required when you request us to switch your supplier.5.6 We are committed to the security of your personal information and we have security procedures in place to protect the loss, misuse or alteration of information under our control. We have security measures in place to protect its user database and access to this database is restricted. All information collected or processed via the Web Site is encrypted making it secure, inaccessible and unrecognisable to any third parties. 5.7 We may amend these terms and conditions from time to time. If we make any substantial changes in the way your personal information is used we will make that information available by posting a notice on the Web Site.6. Payment6.1 Payments for Suppliers' products and services will be made direct to the Product Providers under their terms and conditions.6.2 When you switch your Product Provider via the Web Site we will receive a brokerage fee from the relevant Provider. If you switch your supplier by using Switch & Give a proportion of this fee will be paid to a charity nominated by you via the Web Site.6.3 We assume no responsibility for organising or making payments to the Product Providers. We merely provide a facility enabling you to switch your supplier online.
7. Complaints7.1 If you have any complaints or comments about us or the service provided via the Web Site you can contact us at any time by either emailing customerservices@firsthelpline.com or writing to our Customer Services at Suite 9, 30 Great Guildford Street, London, SE1 0HS7.2 We will acknowledge receipt of your complaint within five working days and keep you informed throughout the process and initially inform you how long it is likely to take to resolve the matter.
8. General8.1 The Web Site and these terms and conditions are subject to the laws of England and any disputes must be brought in English Courts.8.2 You can contact us at Suite 9, 30 Great Guildford Street, London SE1 0HS. You may also contact us by email at customerservices@firsthelpline.com, or by telephoning us during office hours on 0800 634 3868.
9. Refer a friend9.1 The Refer a Friend scheme is available to all energyhelpline.com and firsthelpline.com customers, and referrals can be made to all participating services.9.2 We will pay £10 for a successful energy switch (dual or single fuel) and £10 for a successful home phone switch. 9.3 To refer your friends you must have used our service to switch your gas/electricity or home phone. In most cases you will be using an email link or letter from us about this promotion with your unique reference code on it.9.4 As referral code you will be using your surname and your postcode. Should you have any problems please send an email to customerservices@firsthelpline.com with your name, full address and postcode or ring our customer service team on 0800 634 3868.9.5 In order to be eligible for the referral fee your friend simply enters your surname and postcode which they enter during their signup process. This is the way that switches are tracked and matched with the referrer. It is the switcher’s responsibility to use the correct name and postcode at the time of switching. No retrospective claims for referrals will be accepted.9.6 The referrer will be remunerated upon payment of Fundraising Innovations Ltd by the supplier, which typically takes between 6-8 weeks form the date of switching.9.7 This offer cannot be used in conjunction with any other promotion.9.8 You cannot refer yourself.9.9 The scheme is not open to Business customers, affiliates or staff.9.10 In any disputed cases the decision of Fundraising Innovations Ltd is final and binding.9.11 The Promoter reserves the right to withdraw this promotion at any time in the event that unforeseen circumstances make this unavoidable. In this situation a notice of withdrawal will be placed on the website. © Fundraising Innovations Ltd
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